FAQs

Let’s chat.

We’re available to take your call Monday – Thursday, 8:00 AM – 9:00 PM, and on Friday 8:00 AM – 5:00 PM. Due to the high volume of calls, you may need to leave a message. If so, we will get back to you as soon as possible.

General Questions

It depends on the service(s) for which you are trying to schedule an appointment. Generally, we can get you in for the initial intake appointment within a week.

Appointments must be cancelled or rescheduled 24 hours prior to the client’s scheduled appointment time in order to avoid charges.

Yes, there will be a $50 fee for missed therapy sessions, and the charge may be up to $150 for missed psychiatry appointments. Clients are encouraged to reschedule their appointment at least 24 hours prior to their appointment if they will not be able to make it.

Yes, we accept Medicare and Medicaid for the state of Delaware.

Yes, we do offer both court-ordered evaluations and counseling. However, most court-ordered evaluations and services are not paid for by insurance.

While some providers will provide therapy for children under the age of 5, we do not provide medication for children under 5 years old.

All three of our locations are open on Monday – Thursday, 8:00 AM -9:00 PM, and on Friday 8:00 AM – 5:00 PM. Our Newark – Chapel St. location is also open on Saturdays 8:00 AM – 3:00 PM.

The cost you will have to pay depends on the services rendered and rates negotiated by your insurance.

This depends on your insurance. We will be able to run a preliminary check over the phone and give you an estimate. However, it is your responsibility to find out your insurance benefits.